Legal information

Legal

We connect customers with independent moving, transport and assembly businesses. The quote, performance contract, invoice and payment are directly between you and the partner identified before the contract.

Updated: 19 September 2026

The German legal text is the governing version. This English translation is provided for information and understanding; mandatory consumer rights remain unaffected.

Provider and referral model

umzughilfen.de is Alona Yanchenko’s marketing and referral service. We receive enquiries and connect customers with independent partner businesses. We do not carry out moving, transport or assembly work ourselves. The partner identified by its full name and address before you place a binding order provides its own quote, contracts directly with you, performs the agreed work and issues the invoice. You pay that business directly. We remain responsible for our own referral and data-protection obligations.

Applicable rights

The German version is authoritative. Translations are for information; mandatory consumer rights remain unaffected.

Excluded waste services

Waste-related services are not currently offered, priced, accepted or referred. Such enquiries are not forwarded to partners.

Legal

Marketing and referral service

Legal notice

Legal notice for umzughilfen.de with provider details, contact, contract model and editorial responsibility.

Marketing and referral service

Privacy policy

Privacy policy for umzughilfen.de covering hosting, Formspree, Gmail, Google Analytics 4, Consent Mode, service partners, retention and data-subject rights.

Marketing and referral service

Cookie policy

Cookie policy for necessary local storage, Google Analytics 4, consent, retention and withdrawal on umzughilfen.de.

Marketing and referral service

Cookie settings

Open privacy settings for umzughilfen.de or delete the saved local-storage entry.

Marketing and referral service

Referral service terms

Marketing and referral terms: non-binding enquiries, identified partners, direct contracts and Umzughilfen’s own obligations.

Marketing and referral service

Cancellation policy

Distinguish withdrawal from a partner contract and the referral service: correct recipient, statutory rights and stopping an enquiry.

Marketing and referral service

Model cancellation form

Withdrawal template with the relevant contracting party as recipient: partner business, or Alona Yanchenko for an agreement with her.

Marketing and referral service

Consumer dispute resolution

Consumer dispute-resolution information and the direct complaint route for umzughilfen.de.

Marketing and referral service

Accessibility

Accessibility information, implemented features, known limitations and a route to report barriers.

Marketing and referral service

Disposal & documentation

Waste-related services are not currently offered, priced, accepted or referred. Such enquiries are not forwarded to partners.

Marketing and referral service

Liability & insurance

Separate responsibilities: the partner is liable for its work; Umzughilfen remains responsible for its own referral and data-protection obligations.

Marketing and referral service

Report damage

Report damage directly to your contractual partner. Contacting Umzughilfen does not automatically preserve deadlines against the partner.