Send a notice
Email info.umzughilfen@gmail.com with the subject “Damage notice – [order number]”. umzughilfen.de coordinates handling even where a subcontractor performed the work.
Required information
- name, contact details and offer/order number
- moving date and origin/destination
- affected item and exact loss or damage
- time discovered and whether externally visible at delivery
- clear photographs, handover record and available purchase/repair/value evidence
- for delay: agreed and actual delivery time and evidenced consequential cost
Periods for household goods
Externally visible loss or damage must be notified no later than the day after delivery. Non-apparent loss or damage must be notified within fourteen days. Delay claims must generally be notified within twenty-one days after delivery. Timely dispatch in text form is sufficient for a notice made after delivery.
Immediate steps
- record the issue in the handover document
- take overview and close-up photos before altering the condition
- keep the item and packaging pending coordination
- take reasonable steps to prevent further loss
- avoid repair or disposal before inspection/release where reasonably possible
Assessment
Acknowledging receipt is not an admission of liability or amount. Additional evidence, inspection, quotation or partner information may be requested. Undisputed parts are not withheld because other points remain open.
Privacy
Send only evidence required for the claim. Redact bank data, identity numbers and unrelated personal data. Information may be used for complaint handling, legal claims and necessary communication with partners, insurers or advisers.