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Services
All servicesPrivate & residential movesBusiness movesTransport servicesMoving helpersPacking & moving suppliesFurniture assemblyStorage & moving logisticsSpecial transports
Service areasGuidesContact
DEENRUUK
Request a quote
  1. Find moving partners in Idstein & Rhine-Main
  2. Legal
  3. Cancellation policy

Consumer withdrawal

Cancellation policy

Withdrawal: contact the correct contracting party

Updated: 19 September 2026

The German withdrawal information is the governing version; this translation is for information.

Non-binding enquiry

An enquiry on this website does not order moving or transport work. You decide on an offer and a performance contract directly with the identified partner.

Partner offer and direct contract

Address withdrawal or termination of a performance contract directly to the partner. Statutory withdrawal rights depend on the contract type and how it was concluded. Section 312g(2) no. 9 BGB may exclude fixed-date or fixed-period goods transport; it does not automatically exclude every service package.

Provider and referral model

Any statutory withdrawal rights relating to an agreement of your own with Alona Yanchenko remain unaffected. Send such a declaration to Alona Yanchenko, Obergasse 4, 65510 Idstein, Germany, info.umzughilfen@gmail.com. Withdrawal addressed to us does not automatically end a partner contract.

Applicable rights

You can ask us at any time to stop further introductions. This is separate from withdrawing from an existing contract and from your data-protection rights. A separate-controller partner may retain data already lawfully received insofar as it has a lawful need.

umzughilfen.de

We connect customers with independent moving, transport and assembly businesses. The quote, performance contract, invoice and payment are directly between you and the partner identified before the contract.

Alona Yanchenko
Obergasse 4, 65510 Idstein, Deutschland

info.umzughilfen@gmail.com

Contact us by email or through the enquiry form.

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