When a right may apply
Consumers generally have a right of withdrawal for distance and off-premises contracts. Where it applies, the period is normally fourteen days from contract conclusion and does not begin before the required information is provided.
Possible statutory exception
Section 312g(2) no. 9 BGB excludes certain services for transporting goods on a specific date or period. Whether that exclusion fully covers a particular move or mixed package is assessed from the agreed scope and stated in text form before contracting. No blanket right and no blanket exclusion is promised.
How to withdraw
Where a right exists, send an unambiguous statement to XXX XXXX, XXXXXXXXXX, email info.umzughilfen@gmail.com, before the period expires. The model form may be used but is not mandatory.
Early performance
If a withdrawable service is to start during the period, the required express request/consent and acknowledgement are obtained. On withdrawal, proportionate payment may be due for properly supplied services. The right may expire after full performance if all statutory conditions are met.
No online contract interface
The website only transmits a non-binding enquiry. It does not conclude a contract through an online user interface, so the electronic withdrawal function under section 356a BGB is not part of this enquiry flow.
Voluntary cancellation
Where no statutory withdrawal right exists or the period has expired, an order may still be cancelled or terminated under the contract and applicable law. Consequences depend on work supplied, expenses, saved costs and alternative capacity use.