Contracting party and partners
The confirmed order is contracted with XXX XXXX, trading as umzughilfen.de. Use of an appointed subcontractor does not change the customer’s contact. Mandatory responsibility for persons used to perform the obligation remains unaffected.
Period of carrier liability
Under section 425 HGB, the carrier is generally liable for loss or damage from acceptance for carriage until delivery and for damage caused by delay. Conduct by the sender/recipient and inherent defects may affect compensation.
Moving-contract duties
The statutory carrier duties for a moving contract generally include dismantling/assembling furniture and loading/unloading. For consumers, other move-related services such as packing and labelling are also covered where the contract and law provide.
Statutory limits
Under section 451e HGB, liability for loss or damage to household goods is generally limited to EUR 620 per cubic metre of loading space required for the contract. Delay liability is generally limited by section 431(3) HGB to three times the freight. Statutory cases where limits do not apply remain unaffected.
Special risks
- inadequate customer packing or labelling
- handling/loading/unloading by the customer
- goods in containers not packed by the carrier
- oversized or overweight goods despite a prior spatial-risk warning
- precious metals, jewellery, cash, securities or documents
- live animals, plants or inherently damage-prone goods
Consumer information
At contract conclusion, consumers receive clearly highlighted information on liability provisions and the possibility of enhanced liability or insurance. By delivery they are also informed of the form, period and consequences of a damage notice.
Insurance
Statutory liability is not a promise of unlimited insurance. Additional transport insurance, a stated cover level or enhanced liability applies only if expressly offered, agreed and documented before the order.