Partner offer and direct contract
umzughilfen.de is Alona Yanchenko’s marketing and referral service. We receive enquiries and connect customers with independent partner businesses. We do not carry out moving, transport or assembly work ourselves. The partner identified by its full name and address before you place a binding order provides its own quote, contracts directly with you, performs the agreed work and issues the invoice. You pay that business directly. We remain responsible for our own referral and data-protection obligations.
Responsibility and complaints
Address claims about the performed work directly to your contractual partner. Our own statutory responsibility for referral and data protection remains unaffected. Contacting only us does not automatically preserve deadlines against the partner.
Record the damage, time, affected items and available evidence and notify your contractual partner without delay. Notice and limitation periods may depend on the contract and applicable law. A report only to umzughilfen.de does not replace timely notice to the partner.
Provider and referral model
Questions or complaints about our own referral service: info.umzughilfen@gmail.com.