1. Scope and contracting party
These terms apply to consumers and businesses. The contracting party is XXX XXXX, trading as umzughilfen.de, XXXXXXXXXX. Customer terms apply only if expressly accepted in text form.
2. Independent service partners
umzughilfen.de may appoint suitable independent subcontractors or specialist businesses. This does not change the customer’s contracting party. umzughilfen.de remains responsible for the quotation, contract, coordination, acceptance and complaints; mandatory responsibility for persons used to perform the obligation remains unaffected.
3. Enquiry, quotation and contract
Website forms, emails and initial calculations are non-binding enquiries. A contract is formed when the customer accepts an offer expressly identified as binding within its acceptance period or umzughilfen.de expressly confirms the order in text form. Scope, date, route, price and special terms are set out in the offer and order confirmation.
4. Customer information and cooperation
- accurate origin, destination, floors, lifts, carrying distances, access and parking information
- realistic quantity, volume, weight, dimensions, sensitivity and special-item information
- timely access, keys, contacts and required permissions
- safe packing unless packing was expressly commissioned
- separate disclosure of valuables, dangerous, prohibited or unusually sensitive goods
5. Vehicles and excluded extras
Vehicles or combinations remain at or below 3.5 t permitted gross weight and confirmed payload may not be exceeded. Heavy, specialist or dangerous-goods transport, specialist connections, permits, no-parking zones, external lifts, storage and extra journeys are included only when expressly agreed.
6. Changes and impediments
Changes in scope or undisclosed impediments affecting time, staff, journeys or price are coordinated before work continues where possible. Statutory rights concerning missing cooperation, impossibility, delay or force majeure remain unaffected.
7. Prices and payment
Price, calculation basis, possible extras, instalments and due dates are stated in the offer, order confirmation or invoice. Payments are made after invoice by the method stated there. No online payment or instant-booking function is offered.
8. Cancellation, termination and withdrawal
Cancellations or termination must be notified promptly in text form. Statutory remuneration and expense claims, saved costs and alternative use of capacity are assessed under the applicable law and agreement. A statutory right of withdrawal exists only where its conditions are met; see the withdrawal information.
9. Liability
Moving contracts are governed in particular by sections 451 et seq. HGB. These terms do not expand statutory exclusions or limits. Consumers receive the legally required highlighted liability information when contracting. Additional insurance or enhanced liability exists only when expressly agreed and documented.
10. Damage and complaints
Damage should be documented at delivery and reported in the statutory form and periods. The “Report damage” page explains the necessary information. Statutory customer rights remain decisive.
11. Disposal
Clearance, household clearance, furniture disposal, bulky waste and other waste-related services are not part of the active offer and are not accepted as own or brokered services until documented legal and professional clearance exists.
12. Dispute resolution, law and courts
The consumer-dispute page contains the required statement. German law applies while mandatory consumer protection remains intact. Statutory jurisdiction applies to consumers; a provider-seat jurisdiction may be agreed only for merchants and equivalent public-law entities where permitted.