Provider and referral model
umzughilfen.de is Alona Yanchenko’s marketing and referral service. We receive enquiries and connect customers with independent partner businesses. We do not carry out moving, transport or assembly work ourselves. The partner identified by its full name and address before you place a binding order provides its own quote, contracts directly with you, performs the agreed work and issues the invoice. You pay that business directly. We remain responsible for our own referral and data-protection obligations.
Non-binding enquiry
This enquiry asks us to introduce a suitable partner business. It does not book any work or require you to accept an offer. Before you place a binding order, you receive the selected company’s full name and address and its own offer.
Partner offer and direct contract
A performance contract is concluded only directly with the previously identified partner through its own offer and acceptance process. Our enquiry does not reserve a date or trigger payment for the work.
The partner checks scope, route, access, equipment and availability and provides its own written offer.
Agree changes in scope, dates and prices in writing directly with your contractual partner.
Remuneration
Customers pay no referral fee. Any marketing or referral remuneration is agreed separately with the partner business. We do not promise an independent comparison of the entire market.
Responsibility and complaints
Address claims about the performed work directly to your contractual partner. Our own statutory responsibility for referral and data protection remains unaffected. Contacting only us does not automatically preserve deadlines against the partner.
Questions or complaints about our own referral service: info.umzughilfen@gmail.com.
Permissions and availability
The performing partner is responsible for the permissions, qualifications and statutory duties applicable to its activities. Any statutory duties of our own remain unaffected. This website makes no claim of official approval or completed licence checks.
Excluded waste services
Waste-related services are not currently offered, priced, accepted or referred. Such enquiries are not forwarded to partners.
Applicable rights
The German version is authoritative. Translations are for information; mandatory consumer rights remain unaffected.
Mandatory statutory rights remain unaffected. These terms concern our marketing and referral service, not the independent partner’s performance or contract terms. Forwarding an enquiry guarantees neither an offer nor a contract or date.