Who it suits
- Households wanting several workstreams coordinated together
- Moves with substantial packing or assembly needs
- Jobs requiring close coordination of access, time windows and handover
Coordinated overall scope
Full-service move
A full-service move coordinates the agreed steps from preparation through assembly as one process. The written offer states exactly what is included.
- Based in Idstein
- Germany only
- Vehicles up to 3.5 t GVW
Possible agreed scope
- Process and route clarification
- Packing and protection when agreed
- Dismantling, carrying and transport
- Placement and assembly at destination to the agreed extent
- Coordination of the appointed independent partner
Not included automatically
- No-parking zones, external lifts or storage
- Electrical, water or other specialist connections
- Special transport without prior review
- Clearance or disposal work
Clear responsibility
Who carries out the work?
umzughilfen.de coordinates the enquiry, written offer, contract, acceptance and complaints. Depending on the job, the agreed work is carried out by a selected independent subcontractor or specialist company. The exact scope and the performing partner are clarified before execution.
A clear process
From initial need to acceptance
- 01
Enquiry
Describe the route, timing, scope and access.
- 02
Clarification
Open points are resolved in writing or, when needed, during a survey.
- 03
Offer
You receive a written offer based on the information available.
- 04
Confirmation
A contract arises only through acceptance and/or an explicit order confirmation.
- 05
Partner assignment
A suitable independent partner is appointed for the agreed work.
- 06
Execution
Route, payload, access and agreed extras are taken into account.
- 07
Acceptance
Questions and complaints remain coordinated through umzughilfen.de.
Factors for the written offer
- 01
Volume, inventory and protection needs
- 02
Floors, lifts and carrying distance
- 03
Travel route, time window and possible extra journeys
- 04
Packing, dismantling and assembly
- 05
Special equipment required
What is checked before an offer
- The actual road route and distance, not a blanket straight-line promise
- Actual payload and vehicle combination up to 3.5 t GVW
- Floors, lifts, carrying distance, parking and access
- Scope, protection, assembly needs and suitable partner availability
FAQ
Does full service mean everything is included?
No. It means the agreed scope is coordinated as a whole. Only the detailed written offer is binding.
Who provides packing materials?
Materials, quantity, delivery and packing work are agreed in advance. They are not included without an explicit agreement.
Can the scope change later?
Yes, when operationally possible. Changes should be agreed in writing before execution because they may affect time, equipment and price.
Who handles a complaint?
Complaints are coordinated through umzughilfen.de. The liability rules, damage-notice periods and conditions for any additional insurance are set out on the relevant legal pages and in the contract.
MOVES · TRANSPORT · MOVING HELP
Well planned. Reliably moved.
One point of contact. The right partner.